Wednesday, May 23, 2012

Looking for 12 Business Analyst-Telco- freshers and experienced ( 0 to 5 Yrs) - Hatfield,UK

Job Title :-Business Analyst – Telco
Location :- Hatfield,UK
Exp:- 0 to 5Yrs
Package:- £40k - £85k pa + benefits
No of Opening :- 12

My client, a leading telecommunications firm listed in The Sunday Times Top 100 Employers is seeking a Business Analyst to work on a variety of projects in the B2B space. The Business Analyst will liaise with stakeholders identifying and developing technical and business requirements.

Business Analyst Core skills

- Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis

- Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs

- Strong facilitation and consensus building skills. Demonstrable experience running workshops to guide participants who hold strong and often differing perspectives to identify and develop areas of consensus

- Drive and challenge business units on their assumptions of how they will successfully execute their plans

- Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements

- Collaborate with developers and subject matter experts to establish the technical vision and analyse tradeoffs between usability and performance needs

Business Analyst desirable skills

- Proactively communicate and collaborate with external and internal customers to analyse information needs and functional requirements and deliver the following artefacts as needed: Functional requirements (Business Requirements Document), Use Cases, GUI, Screen and Interface designs

- Utilise his/her experience in using enterprise-wide requirements definition and management systems and methodologies

- Successfully engage in multiple initiatives simultaneously

- Work independently with users to define concepts and under direction of project managers

- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts

- Serves as the conduit between the customer community (internal and external customers) and the software development team; acts as the single point of contact through which all requirements flow

- Develop requirements specifications according to standard templates, using user friendly (natural) language

- Be the liaison between the business units, technology teams and support teams.

- Strong prioritisation skills: Ability to evaluate work pipeline to identify and progress those initiatives best aligned to business objectives

Skills/experience that is desirable

- Experience using group facilitation techniques to ensure positive outcomes using tools and techniques like ground rules, norming, issue parking, multi-voting, etc

- Project management skills and experience or certification (Prince2, PMP)

- Experience in customer service and/or service delivery operations
- ITIL concepts familiarity (or certification)

- Experience with Agile methodologies, SCRUM, Sprints (or at least exposure to these concepts)

- Exposure to CRM tools including but not limited to, Siebel, Clarify, Vantive, or Remedy

- Experience working in environments that are ambiguous or undergoing ongoing change

- Exposure to Lean, Six Sigma or continuous improvement methodologies

Kalaanantarupah Consultants is acting as an Employment Agency in relation to this vacancy.

Kalaanantarupah Consultants is an Equal Opportunities employer; we welcome applicants from all backgrounds

Please send your cv to

Thiyagarajakumar Ramaswamy
KalaAnantarupah Consultants

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